Everything you need to know about how we deliver your orders ā timelines, fees, tracking, and more.
Healthy Cousin provides on-demand delivery services for food, groceries, pharmacy items, parcels, and more. This Shipping & Delivery Policy describes how we deliver orders, the fees involved, and the timelines you can expect.
We currently operate in select cities and localities across India. The availability of delivery services, merchants, and products depends on your location. When you open the app and enter your delivery address, you will see all available services and merchants in your area.
Estimated delivery times are displayed on the Platform before you place your order and are based on:
Typical delivery windows:
These are estimates only. Actual delivery times may vary. We are not liable for delays caused by factors beyond our reasonable control.
Delivery fees are calculated based on the distance between the merchant and your delivery location. The applicable delivery fee will be displayed clearly at checkout before you confirm your order. Delivery fees are subject to surge pricing during peak hours or adverse weather conditions; any such surcharge will be disclosed before checkout.
Certain orders above a minimum order value may qualify for free or reduced-cost delivery, as indicated in applicable promotions.
Once your order is confirmed, you can track its status in real-time via the My Orders section of the app:
You will also receive push notifications and SMS updates at each stage.
If a delivery attempt fails due to an incorrect address, inability to contact you, or access issues:
Please ensure your delivery address and contact number are accurate.
We offer contactless delivery for all order types. If you prefer contactless delivery, please indicate it in the delivery instructions when placing your order. Our delivery partner will leave your order at your door and notify you.
For delivery-related queries:
Email: support@healthycousin.in
In-App Support: My Orders ā Track / Report an Issue